10 exam-style questions with answers and explanations, straight from our 1,030-question bank. Tap an answer to check yourself. When you're ready, take the scored version in the free practice test.
These 10 free CritiCall questions are organized by exam domain, so you can see how each part of the CritiCall Public Safety Dispatcher Test blueprint is tested. Reveal the answer and explanation under each question.
A caller reports that the home-heating natural-gas furnace has stopped working and the house has no heat. No smoke, flames, fire alarm, injury, threat, property damage, or trapped person is reported. Under the CritiCall response rules, which category fits this report?
Correct answer: C - Utility
A person outside an apartment shouts, "When you come out, I am going to break your arm." No one has been touched. Under the CritiCall Police rule, which fact is sufficient to classify the message before any assault occurs?
Correct answer: A - The explicit threat of physical harm
Emergency-message scoring awards credit only when the correct response category is selected within 15 seconds. Assume each report contains only the condition stated. Which response earns credit?
Correct answer: D - EMS selected in 14 seconds for severe breathing difficulty requiring medical intervention
While entering a license plate, a 15-second emergency message appears. The plate entry has no immediate deadline, and the current field can be noted at once. Which sequence best protects both timeliness and accuracy?
Correct answer: B - Note the current field, handle the message, return, and verify
A route policy states, "Route A may be used only if Bridge 2 is open." Bridge 2 is open, but no other route conditions are known. Which conclusion is logically justified?
Correct answer: D - The bridge condition is met, but Route A is not yet proved usable
The caller spells a plate: "B as in Bravo; zero; O as in Oscar; five-correction, make that S as in Sierra-then two." Which exact entry should be made?
Correct answer: C - B0OS2
In a typing exercise, one word equals five characters. Gross WPM = characters ÷ 5 ÷ minutes, and accuracy = correct characters ÷ characters typed × 100. A local hiring process requires at least 50 gross WPM and 97.0% accuracy. An applicant types 520 characters in 2 minutes, with 505 correct. Round accuracy to the nearest tenth. How should this performance be classified?
Correct answer: A - 52 WPM and 97.1% accuracy; meets both requirements
A caller says, "I’m at 27 West Pine Street-sorry, Pine Avenue-rear entrance. A streetlight is down across the sidewalk. No one is hurt. My callback is 555-0184. I’ve called twice and I’m furious." The note must include location, event, injury status, and callback while excluding opinions and repetition. Which note best captures the required information?
Correct answer: B - 27 West Pine Avenue, rear entrance; streetlight down across sidewalk; no injuries; 555-0184
The recording instruction is: include only the exact location, callback number, and the fact that determines the response category. The caller says, "This has ruined my evening. I’m at 90 Lake Road. The traffic signal is completely dark. My callback is 555-0120. I was on my way to buy groceries." Which set contains only the required facts?
Correct answer: D - 90 Lake Road; callback 555-0120; traffic signal completely dark
Use all three search keys-last name, first name, and telephone-then return the plate. 1. RAMIREZ | LENA | 555-0141 | K72M 2. RAMIREZ | LEON | 555-0147 | K27M 3. RAMIRE | LENA | 555-0141 | K72N 4. RAMIREZ | LENA | 555-0194 | K72P What plate belongs to RAMIREZ, LENA, 555-0141?
Correct answer: A - K72M
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